Effective Date: October 22, 2023

Last Updated: March 22, 2025

1. Introduction

HER Homestead (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit herhomestead.ca (the “Website”) or engage with our services, including purchasing products, booking rentals, and creating an account.

By using our Website and services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect and store personal information you provide to us, including but not limited to:

• Contact Information: Name, email address, phone number, and mailing address.
• Payment Information: Billing details and transaction history (processed securely by third-party payment providers; we do not store full credit card details).
• Account Information: If you create an account, we collect login credentials and purchase history.
• Order Details: Product and service selections, delivery addresses, and order history.
• Communications: Emails, inquiries, or feedback submitted through our Website or customer support.

3. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfill orders, including payments, shipping, and returns.
• To manage customer accounts and provide personalized services.
• To communicate with you about your orders, updates, promotions, and customer service inquiries.
• To improve our products, services, and website functionality.
• To comply with legal obligations, prevent fraud, and ensure security.

4. Sharing of Information

We do not sell or rent your personal information. However, we may share it with:

• Payment Processors: To securely handle online transactions (e.g., Stripe, PayPal).
• Shipping Partners: To fulfill deliveries.
• Legal Authorities: If required by law or in response to valid legal requests.

5. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure. You are responsible for keeping your account credentials confidential.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, track site usage, and improve our services. You can adjust your browser settings to refuse cookies, but some features of our Website may not function properly.

7. Your Rights & Choices

Under Canadian privacy laws, you have the right to:

• Access and correct your personal information.
• Withdraw consent for marketing communications.
• Request deletion of your account (subject to legal and business record-keeping requirements).

To exercise these rights, contact us at info@herhomestead.ca.

8. Third-Party Links

Our Website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our Website with the effective date.

10. Contact Information

If you have questions about this Privacy Policy, please contact us at:
📧 Email: info@herhomestead.ca